Thank you for shopping with KtichKart. We are committed to providing a seamless shopping experience. Every order is carefully inspected before dispatch. If you receive a product with a genuine issue, we will be happy to assist you.
Eligibility for Exchange
You may request an exchange within 7 days of delivery only if:
- You received an incorrect product.
- The product arrived damaged or has a manufacturing defect.
- The product is missing essential parts or accessories.
Non-Eligible Cases
Exchange or refund requests will not be accepted for:
- Change of mind or personal preference.
- Incorrect product ordered by the customer.
- Minor colour, finish, size, or design variations that do not affect the product’s functionality.
- Damage caused by misuse, improper handling, or normal wear and tear.
- Products that have been used, washed, altered, or returned without their original packaging.
How to Request an Exchange
To request an exchange, please contact us within 7 days of delivery through:
WhatsApp: +91 87349 68663
Email: ktichkart.modernkitchen@gmail.com
Please provide:
- Your Order ID
- Clear photos of the product and its original packaging
- A complete unboxing video (mandatory for damaged, incorrect, or missing product claims)
Our Quality Team may request additional photos or videos for verification.
Refund Policy
KtichKart follows an Exchange-First Policy.
If your request is approved, we will first arrange a replacement. If a replacement is not available, the following refund options will apply:
- Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days after approval.
- Cash on Delivery (COD) Orders: The approved amount will be issued as KtichKart Store Credit, which can be used for future purchases on our website.
Important Information
- All exchange and refund requests are subject to verification and approval by the KtichKart Quality Team.
- Claims without sufficient proof may not be accepted.
- If the package appears tampered with at the time of delivery, please refuse the delivery and inform our support team immediately.
- KtichKart reserves the right to reject any request that does not meet the above policy.
Need Help?
If you have any questions regarding this policy or need assistance with your order, we’re always happy to help.
WhatsApp / Customer Support:+91 87349 68663
Email: ktichkart.modernkitchen@gmail.com
We aim to respond to all queries within 24–48 business hours.
Thank you for shopping with KtichKart. We appreciate your trust and look forward to serving you again.